The Customer Service Representative must enjoy customer service, handling incoming and outgoing calls. He or she must have the ability to use various computer programs including Microsoft Office and Internet. They must project a professional image through phone interaction. They need to be able to troubleshoot problems and provide efficient and accurate answers to our client's inquiries.
Essential duties and responsibilities:
Process inbound and outbound calls from all clients and suppl...
The Customer Service Loan Specialist is responsible for navigating students through the Financial Aid Process.
Assist with document collection, determining/counseling on Financial Aid eligibility
Calculating Financial Aid amounts to fund educational costs
Discuss tuition costs, financial aid awards, funding and payment options
Collaborate with other departments to problem solve any issues on a student file
Ability to interpret an...