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Customer Service Representative

Bannockburn, IL

Order: 564867
Temp To Hire

The Customer Service Representative is responsible for:

  • Answering inbound calls for customers wanting to buy products seen in our catalogs or online,

  • checking on order status, requesting replacements, handling damages and refunds, etc…

  • Engaging customers, making them feel valued and appreciated by reinforcing their purchase choices and handling their issues in a friendly and efficient manner

  • Up-selling our products as well as selling other programs/services

 

Open availability to work hours between

M-F 7:00 AM - 11:00 PM and Weekends 7:00 AM - 8:00PM

 

General Requirements

  • Computer skills required

  • Customer Service experience

  • Must be able to navigate through websites and multiple screens

  • Ability to learn computer programs

  • Must be punctual and have good attendance

  • Excellent communication skills/speaking in a professional manner

  • Able to actively listen, analyze information properly and make logical decisions