Favorites ()

Recent Searches

loading

Customer Service Representative-3rd Shift

Schaumburg, IL

Order: 556350
Direct Hire

The Customer Service Representative must enjoy customer service, handling incoming and outgoing calls. He or she must have the ability to use various computer programs including Microsoft Office and Internet. They must project a professional image through phone interaction. They need to be able to troubleshoot problems and provide efficient and accurate answers to our client's inquiries.

Essential duties and responsibilities:

  • Process inbound and outbound calls from all clients and suppliers with a high standard of professionalism

  • Process requests from all clients in a timely manner per the defined service levels

  • Obtain and evaluate all relevant data to handle complaints and inquiries

  • Identify, research, and resolve all customer issues

  • Complete irregularity reports or status reports as defined

  • Attendance and participate in department and team meetings as needed

  • Work shifts, weekends, and holidays as scheduled following the department attendance and time off request process

  • Escalate any and all issues or concerns to the acting supervisor for research

  • Book flights and rental cars for all clients if applicable

  • Ability to comply with internal policies and procedures

Requirements:

  • Excellent communication skills both verbal and written

  • Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills

  • Demonstrate the ability to learn and navigate multiple PC and web based applications

  • Proven ability to provide excellent customer service

  • Ability to work in an environment with client driven volumes and activities

  • Ability to work in a high volume, high pressure, deadline oriented environment

  • Ability to work independently and as a contributing team member

  • Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar

  • Strong listening, problem solving, and multitasking skills

  • Consistent in attendance and stable work history.

  • Hospitality Experience is a plus

  • Work shifts, weekends, and holidays as scheduled following the department attendance and time off request process